Ways to report a repair

Wherry Housing Association have operatives on hand 24/7, 365 days of the year to help you resolve your repair problems and queries. It is our aim to make reporting repairs easily accessible to all our residents, with that in mind we have the following available options:-

How do I report an emergency repair?

If you want to report an emergency repairs within office hours please only do so by telephone or office visit.
A list of emergency repairs can be found here.

Customer Service Advisor

You can report repairs to us by:-

Tel (freephone): 0800 694 0165
Tel (landline): 01603 703 500
Tel (Minicom): 01603 703 599

In person: at our offices during normal opening hours
(08:30 - 17:00).
Wherry Housing Association
6 Central Avenue
St Andrews Business Park
Norwich
NR7 0HR

How do I report emergency repairs out of hours?

You can report emergency repairs to us after office hours by:-

Tel (freephone): 0800 694 0165
Tel (landline): 01603 703 500

Between the hours of 5pm - 8:30am and on bank holidays and weekends these numbers will take you through to our out of hours service provider. They will send a contractor to visit you to make safe any fault in your home that is an immediate danger to any person, or to the fabric of the building. We will investigate other repairs and book them in the following working day. You can use our other methods of contact, below, to report other repairs out of hours but they will not be picked up until the next working day.

Other methods of reporting repairs for non-emergency repairs are as follows

Tel (freephone): 0800 694 0165
Tel (landline): 01603 703 500
Tel (Minicom): 01603 703 599

Online: by clicking here. This will direct you to our diagnosis tool which will help you to report your repair accurately to us.

Text Messaging: You can text us on: 07624 804159. Please include the first line of your address and postcode in the text message together with a brief description of the problem, for example: dripping kitchen tap.

via Whigital (Looking Local): This offers services similar to those on this website but can be accessed on Sky and Virgin TV using your remote control, on your mobile phone, on your computer, via Facebook and on the Nintendo Wii.

How can I access Whigital?

If you have Sky:
Go to the Community Channel - Channel number 539
Press the Red button
Press ‘Select’ on welcome page
Press ‘1 – Local Services’
Choose Eastern England
Choose Wherry Housing Association

If you have a Virgin Interactive Box
Press the Interactive button
Select News & Info
Select Looking Local
Choose Eastern England (4)
Choose Wherry Housing Association (4)

If you have a Wii or Computer
Enter the following url into your browser:
lookinglocal.gov.uk/wherry

If you have a Mobile Phone
Via any web enabled phone enter the following url:
lookinglocal.gov.uk/wherry

If you have a Smartphone
Go to the Android Market or iTunes App Store and search lookinglocal
Once the free app has downloaded:
Select Nearby Services
Select Wherry Housing Association

Via Facebook
Go to www.facebook.com/WherryHousingAssociation
Click on Wherry Looking Local from the left hand menu

Special circumstances

Repairs for frail, elderly or disabled people, and for supported housing service users

We understand that if you are frail, elderly or disabled or are a supported housing service user things that go wrong in your home can be more than just an inconvenience.

We will always prioritise repairs for frail, elderly or disabled customers and supported housing service users, particularly for things like broken heating systems where your health may quickly be affected if the system is out of action.

If you live in a care home or in sheltered housing we will automatically give your repair request a higher priority.

Are you happy with your repair?

We recognise that sometimes things go wrong. If you are not happy with your repair, please contact us. We can arrange for one of our surveyors to post-inspect the repair.

Tel (freephone): 0800 694 0165
Tel (landline): 01603 703 500

Email: wherry.info@circle.org.uk
Click here to open a new window which will allow you to send us an email. Please remember to include your name, address, telephone number, details of your repair and times of day when it is best to get in touch with you.
In person: at our offices during normal opening hours (08:30 - 17:00). Visit us at:
Wherry Housing Association
6 Central Avenue
St Andrews Business Park
Norwich NR7 0HR

To find out the timescale of your repair please click here