Rent, finance & benefits

This area of the website tells you all you need to know about paying your rent and financial advice: from paying online and requesting a statement to finding out about our rent arrears policy. Or find out about joining Norfolk Credit Union.

Calculate your benefit entitlement

Enquiries

If you have an enquiry about, or would like to discuss your rent account, please contact us on:

01603 703 583 (Land Line)
0800 013 2327 (Freephone)
Text: 07797 805 631
Email: wherryincometeam@circle.org.uk

What to do if you are struggling to pay your rent or other bills

If you are unable to pay your rent or are struggling to pay other bills, please contact your income team as soon as possible, as the earlier we talk to you, the easier it is for us to help. We may be able to make an arrangement for you to pay any rent arrears off over time or we could refer you to a specialist for free advice on money, debt or benefits issues.

We appreciate that it is sometimes difficult to talk about financial difficulties, but we are here to help you. Please do not feel embarrassed – we probably talk to people with similar difficulties every day.

Paying your rent

Why not set up a Direct Debit? It’s easy, safe and convenient and once a year we will send you £10 worth of vouchers.

Please contact your income team, who can set up a Direct Debit over the telephone. You will need your bank account details to hand.

You can also pay your rent using Allpay's 24 hour service, by calling 0844 557 8321, or you can visit www.allpayments.net

For information about how to pay your rent by text you can visit
https://www.allpayments.net/textpay/login.aspx

Viewing your rent statement online

You can also view your rent statement online. Just click the 'My account' button at the top of the page, and create an account. If you've already created one, just log in above.

You will need your rent payment card at hand to register for the first time. Please contact us if you do not have a payment card.

Benefits entitlement

If you would like to check whether you could be entitled to any benefits, you can use our benefits entitlement calculator or contact your income team who will check for you.

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