Contact us

If you have a general enquiry for Wherry Housing Association, please contact us on the following contact details:

Click here to request a member of Wherry staff to call you back within one working day

Tel (freephone number): 0800 694 0165
Tel: 01603 703 500

If you contact us on the numbers above and all advisors are engaged on other calls you may be offered to leave a message. If you leave a message we will get back to you within one hour to deal with your enquiry. One customer who recently used this service said:
"I made a telephone call first thing, my call was in a queue so I left a message for a call back, and a lady called Caroline called back within 15 minutes. I am very pleased with the service provided."

Fax: 01603 700 404
Minicom: 01603 703 599

Please note that when calling us your call may be monitored or recorded for training purposes.

Email: wherry.info@circle.org.uk (we will respond to your email within ten working days)

Text Messaging:

You can text us on: 07624 804159 (we will respond to your text message within one working day)

We welcome the reporting of non emergency repairs by text.
Please ensure that the first line of your address and postcode are included in the text message together with a brief description of the problem eg dripping kitchen tap.
The Customer Services team will contact you within 24 hours of receiving your text (weekends and bank holidays excluded) to arrange a convenient appointment date.
(Text messages to this number are charged at your standard network rate. Network charges vary depending on your network and call plan – if you are unsure please contact your network)

You can write to us, or visit us, at:

Wherry Housing Association
6 Central Avenue
St Andrews Business Park
Norwich NR7 0HR
(We will respond to your letter within ten working days)

If you live in the Cambridge area, you can visit our Cambridge Office at:

Wherry Housing Association
1 St. Catharine's Square
Cambridge
CB4 3XA
Tel: 01223 202700

Our Norwich office is open from 8:30am to 5:00pm, Monday to Friday.
Our Cambridge office is open from 9:00am to 5:00pm, Monday to Friday. The Cambridge Office is closed from 1:00pm to 2:00pm for lunch.

The contact centre is open for calls from 8:30am to 5pm, Monday to Friday, and our income team (01603 703 583 / freephone 0800 013 2327) are also available until 6:30pm on a Tuesday.

Contact Us via Whigital, our Digital TV Service.

What is Whigital?

Whigital offers services similar to those on this website but can be accessed on Sky and Virgin TV using your remote control, through a smart phone app, on your mobile phone, on your computer and on the Nintendo Wii.
(We will respond to you within one working day)

What can I do on Whigital?

Here are a few of the things you can use Whigital for:

Report repairs
View estate inspection dates
See events and news for Wherry
Request a call back
Make a complaint
Request a copy of your tenancy agreement
Find out how you can get involved in your neighbourhood

You can also use Whigital to access national services, such as:

Look at local bus and train times
Search for local jobs via the Job Centre Plus
Make appointments with your GP and order repeat prescriptions

How can I access it?

If you have Sky:
Go to the Community Channel - 539
Press Red Button
Choose ‘Select’ on welcome page
Choose ‘1 – Local Services’
Choose Eastern England
Choose Wherry Housing Association

If you have a Virgin Interactive Box
Press the Interactive button
Select News & Info
Select Looking Local
Choose Eastern England (4)
Choose Wherry Housing Association (4)

If you have a Virgin Non-Interactive Box (e.g.: V-Box on Telewest and all V+ Boxes)
Press Home button
Select Interactive (7)
Select News & Info
Select Looking Local
Choose Eastern England (4)
Choose Wherry Housing Association (4)

If you have an iPhone
Visit the app store and search for Looking Local.
Download the Looking Local app - it's FREE!
You can use the Looking Local app to access all the services available through Whigital, click here to download our guide to using the Whigital iPhone App (0.8 MB)