Our strategy

Our ambition is to improve your experience with us. It’s not just the services but also the way we deliver them. So when 82% of you said we were doing a good job overall, it told us we are on the right track and gives us clear direction on what to do.

Susan Pitcher Tony Purdy Erbie Muratjon Martin Angela Sexton 04

Getting to know you

The next big step is getting to know all about you and your needs on an individual basis.

We’ve got the broad picture but we need the detail in order to really get our services right.

So we'll be in touch during the year ahead.

Improving performance

Please keep giving us feedback. That way we know how we’re doing and also what needs fixing.

Resident involvement

Residents will continue to be at the heart of making decisions, and we’ll be looking at ways of increasing opportunities for involvement.

DLO improvement plan

The plan has been agreed and implementation is taking place July – December 2008. New investment includes improving the software to improve the organisation of work.

100% stock condition survey

This was finished in 2008 and we have a clear picture on what needs doing. In early 2009 we will publish a plan of work required and what will be done when.