Customer Services
Repairs and Maintenance
About the repairs and maintenence service:
Old Ford deliver a responsive repairs service with several contractors including our main partner, Mears with whom we work to deliver a high quality service that meets the needs of all our residents. The partnership with Mears was chosen by residents in 2008 as part of an open market tendering process which residents were a part of. Mears complete all major repairs and all internal repairs.
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Report a repair:
For Old Ford Housing Association residents only:
For non-urgent repairs where you are able to locate the problem yourself you can use our online reporting system by clicking the links below. We will process your request and get back to you as quickly as possible but please note that during busy periods a response may take up to 10 working days. You can also find out when your repair is likely to be carried out.
If your repair is urgent, please contact us by telephone on 0203 583 1520 between the hours of 8:30am and 5:00pm, or 0800 0730 427 outside these hours.
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Latest News and Information
Please click on the links below for the latest news and information:
- Digital television switch-over programme
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How you can get involved in shaping the service:
Residents are able to scrutinise Old Ford's repairs performance by getting involved through the Repairs Board. If you are interested in becoming a member please contact Shirley Neighbour, Resident Participation Services Manager, on 0203 583 1526 or email shirley.neighbour@circle.org.uk.
