Customer Services
Rent & finance
In this section you can find out about the different ways for you to pay your rent and about benefits available to you. Please click on the subsections to your left to find out how we can support you if you are in financial difficulty and for advice to help you manage your money.
How to pay your rent:
Please note: Old Ford no longer accept payments in cash at our offices in Usher Road or Orchard Village. Only debit, credit card, cheque payment, or Postal Order will be accepted. For fobs, keys and visitors’ parking permits, if you do not have a debit or credit card or cheque book you can collect a barcoded invoice at the office for you to make your payment at the post office before we can issue your fob, key or permit.
- By Direct Debit: One of the quickest and easiest ways of to pay your rent is by Direct Debit and it is our preferred method of payment. It means peace of mind for you in knowing that your rent is paid on time, without any fuss or worry. You can pay on any day of the month, up to the 28th. The payment can be every week, every two weeks, every four weeks, or once a month, however you must pay in advance for the whole period otherwise you will be in arrears. If you want to set up a Direct Debit, please contact our Customer Service Advisors on 0800 073 0427. If you are calling from a mobile phone, please call 0300 500 1500, as this call will be charged at the local rate.
- Paypoint: Your rent payment card can be used to make rent payments at your local post office and PayPoint outlets. To locate the nearest outlet to you, you can log on to www.paypoint.net-city.co.uk/paypoint/index.asp
- Online: You can quickly and safely pay your rent online to Old Ford Housing Association, using Allpay's secure website
- By phone: Please call 0844 557 8321 or 0800 073 0427 and ask to speak with your Customer Service Manager
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View your rent statements
If you wish to view your rent payments history, log on to My Account (you will need to sign up to receive your log-in details). Or you may want to request a statement to be posted to you.
