Customer Services
MVHA policies
Please find below all the Circle policies which are applicable to Mole Valley Housing Association residents.
General policies
Complaints (320 KB) Decants (125 KB) Equality & Diversity (1.5 MB) Resident & Service-user Involvement (67 KB) Smokefree (49 KB)
Property policies
Aids and Adaptations (153 KB) Asbestos (244 KB) Electrical Safety (238 KB) Gas Safety (256 KB) Property alterations and improvements (97 KB) Scalding and hot water (53 KB) Legionella management (85 KB)
Tenancy policies
Abandonment & absent tenants (51 KB) Anti-social behaviour (policy & procedure) (275 KB) Anti-social behaviour (policy statement) (76 KB) Assignment to a potential successor (71 KB) Domestic Abuse (113 KB) Grounds for possession (67 KB) Harassment (113 KB) Joint tenancies (46 KB) Lodgers & subtenants (56 KB)
Management Moves (114 KB) Resident Debt (91 KB) Service charges (86 KB) Starter tenancies (49 KB) Successions (73 KB)
